Delivery and Refund Policy

Effective Date: [04/2026] Last Updated: [2026-04-23]

1. OVERVIEW

This Delivery and Refund Policy (“Policy”) describes how InMola delivers its digital services to customers and the conditions under which refunds may be requested. This Policy forms an integral part of the InMola Distance Sales Agreement and should be read together with it.

By completing a purchase on the InMola website, the Customer confirms they have read, understood, and accepted the terms of this Policy.

2. SELLER INFORMATION

SELLER (“InMola”)

Company Name: [Legal Company Name]
Registered Address: [Full Address]
Trade Registry No.: [Number]
Tax Office / Tax ID: [Office Name] / [Tax ID]
Customer Support: [support@inmola.com]
Website: [https://inmola.com]

3. NATURE OF THE PRODUCT

All products and services offered by InMola are digital, non-tangible SaaS products delivered electronically through a cloud-based platform. No physical goods are shipped, and no courier or postal delivery applies at any stage of the purchase or fulfillment process.

The Services include, without limitation:

Spark Launch, Spark Grow, and Spark Scale subscription packages
Individual modules, add-ons, and bonus features
Any future digital product or service offered through the InMola platform

4. DELIVERY METHOD

4.1 Email-Based Delivery

Since the product is entirely digital, delivery is performed exclusively via the email address provided by the Customer during checkout. It is the Customer’s responsibility to enter a valid, active, and accessible email address at the time of purchase.

4.2 Account Creation and Credentials

Upon successful payment confirmation, InMola automatically:

Creates a user account linked to the email address provided at checkout
Generates a secure password or password-setup link
Sends the account credentials (or setup instructions) to the Customer’s email

The Customer may then log in to the InMola platform using the delivered credentials and begin using the Services immediately.

4.3 Delivery Timeframe

Delivery is instantaneous in the vast majority of cases. Account creation and credential delivery typically complete within a few minutes following successful payment confirmation.

In exceptional circumstances (e.g., payment verification delays, email provider filtering, system maintenance), delivery may take up to twenty-four (24) hours. If the Customer has not received their credentials within this period, they must contact support@inmola.com.

4.4 Delivery Confirmation

Delivery is deemed complete when the credentials email is successfully sent by InMola’s servers to the Customer’s registered email address. InMola is not responsible for:

Emails blocked or filtered by the Customer’s spam or junk filters
Incorrect, inactive, or mistyped email addresses provided at checkout
Mailbox storage limits preventing email receipt
Restrictions imposed by the Customer’s corporate email systems

The Customer is responsible for checking all inbox folders, including spam and promotions, before reporting non-delivery.

4.5 Incorrect Email at Checkout

If the Customer enters an incorrect email address during purchase, they must contact support@inmola.com with proof of purchase (order number, transaction ID, or payment receipt). After identity verification, InMola will transfer the account to the correct email address at no additional cost.

4.6 No Physical Delivery

No physical product is shipped. No tracking number, courier, or postal service is involved in the delivery process. Any reference to “shipping,” “tracking,” or “dispatch” does not apply to InMola’s Services.

5. ACCESS AND ACTIVATION

5.1 Immediate Activation

The Services are activated automatically at the moment of account creation. The Customer can begin using the purchased package, module, or feature as soon as they log in with their delivered credentials.

5.2 Access Requirements

To access the Services, the Customer needs:

A stable internet connection
A modern, up-to-date web browser (Chrome, Safari, Firefox, Edge, or equivalent)
Access to the email address used at checkout (for password resets and notifications)

5.3 Password Management

After initial delivery, the Customer is solely responsible for:

Keeping their password confidential
Updating their password regularly
Ensuring no unauthorized parties access their account

Password reset is available at any time through the standard recovery flow on the InMola website.

6. REFUND POLICY

6.1 Seven-Day Refund Window

The Customer has the right to request a refund within seven (7) calendar days from the date of purchase, without providing a reason, subject to the conditions in this Section 6.

6.2 How to Request a Refund

To initiate a refund request, the Customer must send a written notice to support@inmola.com within the seven-day window, including:

Full name and the email address registered at checkout
Order number or transaction reference
A brief statement indicating the intent to request a refund

InMola will respond to refund requests within three (3) business days.

6.3 Refund Eligibility Criteria

A refund will be approved only if all of the following conditions are met:

The refund request is submitted within seven (7) calendar days of the original purchase date
The Customer has not made substantial use of the Services (see Section 6.4 below)
There is no evidence of abuse, fraud, duplicate accounts, chargeback manipulation, or violation of the InMola Terms of Service
The purchase was the Customer’s first-time purchase of the relevant package (the refund right applies only once per account for each product tier)

6.4 Definition of Substantial Use

For the purposes of this Policy, “substantial use” includes, but is not limited to:

Generating more than a minor number of AI-powered outputs or reports
Exporting, downloading, or sharing data produced through the platform
Connecting external data sources (GA4, GSC, social accounts, ad platforms)
Consuming more than a minor portion of any included usage quota (API calls, content generations, tracked keywords, etc.)
Using the Services in a live production environment for client work

If substantial use is detected, InMola reserves the right to decline the refund or offer a partial refund at its discretion.

6.5 Refund Processing

Approved refunds are issued to the original payment method used at checkout.

Processing on InMola’s side: up to fourteen (14) business days from approval
Additional time may be required by the Customer’s bank or payment provider before the refund appears on the statement; these timelines are outside InMola’s control

Refunds are issued in the same currency as the original transaction. Any difference due to currency exchange fluctuations, payment processor fees, or bank charges is not refundable.

6.6 Post-Refund Access

Upon approval of a refund:

The Customer’s access to the Services is terminated immediately
The associated account may be deactivated
Any data stored in the account may be deleted in accordance with the InMola Privacy Policy and applicable retention rules

6.7 Exceptions — When Refunds Are Not Available

Refunds will not be issued in the following cases:

Requests made after the seven-day window has expired
Subscription renewals (the refund right applies only to the initial purchase of a subscription, not to subsequent renewal cycles)
Add-ons, one-time modules, or bonus features that have been fully or substantially consumed
Accounts flagged for violation of the Terms of Service or prohibited uses listed in the Distance Sales Agreement
Purchases made under custom, enterprise, or negotiated agreements with separate refund terms
Cases where the Customer experiences a change of mind after substantial use has occurred

6.8 Subscription Cancellation (Beyond Seven Days)

The Customer may cancel an ongoing subscription at any time through their account dashboard. Cancellation:

Prevents future automatic renewals
Does not entitle the Customer to a refund for the current billing period
Allows continued access until the end of the already-paid period

After the seven-day refund window, no prorated or partial refunds are issued for unused portions of a subscription period, unless required by applicable mandatory consumer protection law.

7. CHARGEBACK POLICY

Customers are expected to contact InMola first if they encounter any issue with their purchase, delivery, or account. Initiating a chargeback with a bank or payment provider without first attempting to resolve the issue through InMola customer support may result in:

Immediate termination of the account
Permanent ban from future purchases
Legal action to recover disputed amounts and associated costs where applicable

8. CUSTOMER RESPONSIBILITIES

The Customer agrees to:

Provide a valid, accurate, and accessible email address at checkout
Check the inbox (including spam/junk folders) after completing a purchase
Secure their account credentials after delivery
Contact InMola promptly if credentials are not received within twenty-four (24) hours
Submit any refund request within the seven-day eligibility window

9. COMMUNICATION AND SUPPORT

All inquiries related to delivery issues, refund requests, access problems, or billing questions must be directed to:

support@inmola.com

Support operates during standard business hours. Urgent issues (account lockout, failed delivery, payment disputes) are prioritized and typically receive a response within one (1) business day.

10. MODIFICATIONS TO THIS POLICY

InMola may update this Policy from time to time to reflect changes in its products, legal requirements, or operational practices. Material changes will be communicated to active Customers via email at least thirty (30) days before taking effect. The most recent version is always available on the InMola website.

11. GOVERNING LAW

This Policy is governed by the laws of the Republic of Türkiye and interpreted consistently with the InMola Distance Sales Agreement. Where mandatory consumer protection laws of the Customer’s country of residence provide broader rights, those rights shall apply to the extent required by law.

12. ACCEPTANCE

By completing a purchase on the InMola website, the Customer confirms that they have read, understood, and accepted the terms of this Delivery and Refund Policy.

InMola — [Bester Media] [https://www.inmola.com] · [contact@bestermedia.com] · [Vadistanbul, 2B Ofis, Sariyer, Istanbul]